Horizant ensures you get the most out of your implementation by offering comprehensive support options. Choose a program that fits the needs of your organization.

Types of Support

Technical Support

This plan entitles your organization to an unlimited number of Technical Support Incidents, valid for a period of one year from the date of activation.  Remote Technical Support is intended to provide web site, telephone and email support to the customer’s named Authorized Contacts.  

Expert Support

The Expert Support Plan provides remote (telephone and email) assistance with using the supported software product features.  The plan is intended to supplement user training and to assist with specific problems such as report creation, feature use and system customization.  The Expert Support Plan is typically sold as a fixed package of hours and is valid for a period of one year from date of activation.   

 

Software Subscription Plan:

The Software Subscription Plan is intended to ensure that the client’s software installation is maintained at the most current version.  The plan includes any new version of the software which is released during the plan’s contract period.  Additionally the plan includes any software updates released by the software manufacturer during the contract period.