Horizant’s technical support team provides clients with a wide range of support programs. From pay-per-use telephone support to 24/7 on site emergency support, Horizant’s support programs can also be tailored to meet client-specific needs and budgets.
Our Horizant Remote Technical Support Program entitles your organization to receive an unlimited number of technical support incidents for a period of one year from the date of activation, providing web site, telephone, and email support to the authorized contacts identified by your organization.
Horizant’s Expert Support Program provides remote telephone and email assistance for the supported software product features. Expert Support is designed to supplement user training and to assist with specific problems, including report creation, feature use, and system customization. The program consists of a fixed package of hours, and is valid for a period of one year from the date of activation.
The Horizant Software Subscription Program has been developed to ensure that our clients’ software installation is maintained to the most current version. The program includes any new version of the software, and any software updates released by the software manufacturer during the contract period.